Shipping & Delivery Policy
Last Updated: September 8, 2026
Thank you for shopping with Bluewater Backyard. We work with third-party manufacturers, suppliers, distributors, warehouses, and fulfillment partners to provide our customers with a broad selection of products.
Drop-Shipping Disclosure
Products purchased from Bluewater Backyard may be drop-shipped directly from third-party suppliers and fulfillment facilities.
Bluewater Backyard does not necessarily physically stock, package, or ship every product sold through our website.
Order Processing
Orders are sent to the applicable supplier or fulfillment partner after payment and order information have been successfully processed.
Estimated processing time: 5 business days.
Processing time is separate from shipping/transit time.
Estimated Delivery
Estimated delivery times displayed on product pages, at checkout, or provided by customer service are estimates unless explicitly stated otherwise.
Delivery times can vary depending on:
Product
Supplier
Warehouse location
Customer destination
Shipping carrier
Product availability
Seasonal demand
Weather conditions
Carrier disruptions
Multiple Shipments
If your order contains multiple products, those products may be sourced from different suppliers or warehouses.
Therefore, one order may arrive in multiple packages on different dates and with separate tracking numbers.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Tracking Information
Tracking information will be provided when available after the supplier or carrier processes the shipment.
Tracking information may take additional time to become active after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your address before submitting an order.
If an incorrect or incomplete address causes a package to be returned, lost, or subject to additional shipping charges, the customer may be responsible for reasonable re-shipping or address-correction charges where permitted by law.
Order Changes
Because orders may be transmitted quickly to third-party suppliers, we cannot guarantee that an address, product, quantity, or other order information can be changed after an order has been submitted.
Contact us as soon as possible if a change is required.
Shipping Delays
Bluewater Backyard works to facilitate timely delivery, but delays may occur due to circumstances outside our reasonable control, including:
Carrier delays
Supplier processing delays
Severe weather
Natural disasters
High seasonal order volume
Labor disruptions
Transportation interruptions
Customs or regulatory delays
Incorrect shipping information
We will provide reasonable assistance when investigating delayed shipments.
Lost or Damaged Shipments
If your order arrives visibly damaged, please photograph the packaging and product and contact us promptly at contact@bluewaterbackyard.com.
If tracking indicates delivery but you cannot locate the package, please first check around the delivery location and with household members, neighbors, building management, or the carrier as appropriate. You may then contact us for additional assistance.
Large or Oversized Products
Certain backyard, outdoor, furniture, equipment, or oversized products may require freight or specialized delivery.
Where applicable:
Delivery may be curbside unless otherwise stated.
The carrier may contact you to schedule delivery.
Assembly or installation may not be included.
Customers may be responsible for ensuring suitable access for delivery.
Any product-specific delivery conditions displayed on the applicable product page or communicated before delivery will also apply.
International Shipping
International shipping availability, if offered, depends on the product, supplier, destination, and applicable restrictions.
Customers may be responsible for customs duties, import taxes, brokerage charges, or similar government-imposed fees unless otherwise stated during checkout.
Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Bluewater Backyard
Email:contact@bluewaterbackyard.com
Phone: (248)259-1268
Business Address: Main Street Studio Port Huron, MI 48060