Return & Refund Policy

Last Updated: September 8, 2026

We want customers to have a clear process when there is a problem with an order. Because Bluewater Backyard works with multiple third-party suppliers and drop-shipping partners, return procedures may vary depending on the product and supplier.

Return Period

Eligible products may be returned within [INSERT NUMBER, e.g., 30] days of delivery unless a different return period is displayed on the product page or required by applicable law.

To be eligible for a standard return, an item generally must be:

Unused
Uninstalled
Unassembled, where applicable
In resalable condition
In its original packaging
Complete with accessories, manuals, hardware, and components

Proof of purchase may be required.

Return Authorization Required

Please contact Bluewater Backyard before returning any product.

Because our products may be drop-shipped from different suppliers, the correct return destination may be different from the address printed on the package.

Do not automatically return merchandise to the sender or manufacturer address printed on the shipping label.

Unauthorized returns may be delayed or rejected by the applicable supplier.

Non-Returnable Products

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

Customized or personalized products
Made-to-order products
Clearance or final-sale products where clearly identified
Used, installed, or assembled products
Products damaged after delivery through misuse or improper installation
Products missing original components or packaging
Gift cards
Other products specifically marked non-returnable before purchase

Damaged or Defective Products

If an item arrives damaged, defective, incomplete, or materially different from what was ordered, contact us promptly.

Please provide:

Order number
Description of the problem
Photographs or video of the product
Photographs of damaged packaging, when applicable
Photographs of labels or model numbers when requested

We may coordinate with the supplier to arrange replacement parts, replacement merchandise, return authorization, or an appropriate refund depending on the circumstances.

Return Shipping

For standard returns based on customer preference, change of mind, incorrect size selection, or similar reasons, the customer may be responsible for return shipping costs unless otherwise stated or required by law.

If the return results from a verified defect, shipping error, or incorrect product, Bluewater Backyard will work with the applicable supplier regarding appropriate return arrangements.

Restocking Fees

Certain suppliers or oversized products may be subject to a reasonable restocking fee.

Where applicable, any restocking fee will be disclosed as required before the return is completed or as stated in product-specific return conditions.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the refund status.

Approved refunds will generally be returned to the original payment method.

Original shipping charges, expedited shipping charges, return shipping costs, or other non-refundable charges may be excluded from the refund where permitted by law and where the return is not due to our or the supplier’s error.

Refund Processing Time

After a refund is issued, your bank, card issuer, or payment provider may require additional business days to post the credit to your account.

Exchanges

Because inventory is maintained by independent suppliers, direct exchanges may not always be possible.

Where an exchange cannot be processed, the original product may need to be returned and a new order placed.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.

Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Bluewater Backyard
Email:contact@bluewaterbackyard.com
Phone: (248)259-1268
Business Address: Main Street Studio Port Huron, MI 48060